This Privacy Policy describes how Kasuwa Digital Limited collects, uses, and shares information about you when you use our Platform. Questions? Contact us at privacy@kasuwa365.com.
1. Introduction
Kasuwa Digital Limited ("Kasuwa 365", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Kasuwa 365 website, mobile application, and related services (the "Platform"). It also explains your rights in relation to your personal data and how to contact us with questions or concerns. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect various types of information depending on how you use the Platform:
Information you provide directly: Name, email address, phone number, and password when you create an account; profile information including your location, profile photo, and biography; listing information including product descriptions, images, and pricing; payment and billing information processed through our secure payment partners; communications you send to us, including support requests and feedback.
Information collected automatically: Device information (type, operating system, browser, unique device identifiers); usage data (pages visited, time spent, links clicked, search queries); IP address and approximate geographic location; cookies and similar tracking technologies (see our Cookie Policy).
Information from third parties: Social login data if you register using Google, Facebook, or Apple; verification data from identity verification services; publicly available information used to verify your identity or listings.
3. How We Use Your Information
We use your personal data for the following purposes: to create and manage your account on the Platform; to process transactions and facilitate payments between buyers and sellers; to display and manage your listings on the Marketplace, Real Estate, Services, or Vehicle Rentals sections; to communicate with you about your account, transactions, and our services; to send you promotional messages, newsletters, and offers (where you have consented); to verify your identity and protect against fraud; to improve the Platform's features, performance, and user experience; to comply with our legal obligations under Nigerian and applicable international law; to resolve disputes and enforce our Terms and Conditions.
4. Legal Basis for Processing
We process your personal data on the following legal bases: Contract — processing necessary to provide our services to you; Legitimate Interests — processing for fraud prevention, security, and improving our Platform; Consent — where you have given us explicit consent, such as for marketing communications; Legal Obligation — where we are required to process data to comply with Nigerian law. Where we rely on consent, you may withdraw it at any time by adjusting your account settings or contacting us.
5. How We Share Your Information
We do not sell your personal data to third parties. We may share your information in the following circumstances: Other users — when you post a listing or engage in a transaction, certain information (such as your display name, general location, and listing details) will be visible to other users. Service providers — we work with trusted third-party service providers for payment processing, identity verification, cloud hosting, customer support, and analytics. These providers are contractually obligated to protect your data. Legal compliance — we may disclose your data where required by law, court order, or regulatory authority in Nigeria or another applicable jurisdiction. Business transfers — if Kasuwa 365 is acquired, merged, or undergoes a significant corporate restructuring, your data may be transferred as part of that transaction. With your consent — we may share your data with third parties when you have given explicit consent.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Active account data is retained for the duration of your account. Transaction records are retained for a minimum of 7 years in line with Nigerian financial regulations. Marketing data is retained until you withdraw consent or opt out. Log and usage data is typically retained for 12 months. When your data is no longer needed, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include: encryption of data in transit using TLS/SSL; encrypted storage of sensitive data including passwords; regular security assessments and penetration testing; access controls limiting data access to authorised personnel only; employee training on data protection and security. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Platform. These include: essential cookies required for the Platform to function correctly; analytics cookies to help us understand how users interact with the Platform; personalisation cookies to remember your preferences and settings; marketing cookies used to deliver relevant advertisements (with your consent). You can manage your cookie preferences through your browser settings or our Cookie Consent tool. Please note that disabling certain cookies may affect the functionality of the Platform.
9. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data: right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at privacy@kasuwa365.com. We will respond within 30 days.
10. Children's Privacy
The Platform is not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18 without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@kasuwa365.com.
11. International Data Transfers
Your personal data may be transferred to, and processed in, countries other than Nigeria where our service providers operate. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on the Platform or by email. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Data Controller: Kasuwa Digital Limited
Email: privacy@kasuwa365.com
Phone: +234 702 677 1194
Address: Lagos, Nigeria